Terms & Conditions
Intro
Fuchsia.one — Terms & Conditions
Effective Date: 04 September 2025
These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you,” “your,” “User,” or “Member”) and the applicable Fuchsia entity identified below (“Fuchsia,” “we,” “us,” or “our”), governing your access to and use of the Fuchsia.one platform, including all associated websites, mobile applications, features, software, content, token system, escrow mechanisms, and related technology or services (collectively, the “Platform” or “Services”). By creating an account, accessing, or using the Platform, you represent and warrant that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
These Terms incorporate by reference any policies or notices we publish in the Platform, including without limitation the Privacy Notice, Cookie Notice, Community Guidelines, Safety Tips, Request & Bid Rules, Escrow Policy, and any Additional Terms upon Purchase (collectively, the “Policies”). In the event of a conflict, these Terms control unless a Policy expressly states otherwise.
If you reside in the European Economic Area, the United Kingdom, or Switzerland, your counterparty is Fuchsia Technologies GmbH, Vienna, Austria (full registered details available via in-app support). If you reside in Japan, your counterparty is Fuchsia Japan Services GK (details available via in-app support). If you reside elsewhere, your counterparty is Fuchsia Technologies LLC (details available via in-app support). References to “Fuchsia” in these Terms shall be construed as referring to the applicable entity.
Non-Binding Plain-English Summary. Fuchsia is an invite-only, privacy-first matchmaking service. It is not an escorting, prostitution, or adult-content platform. Members may purchase fixed-price internal Tokens for in-Platform actions. Purchased Tokens are one-way in (use in Platform only) and can never be withdrawn. Only Tokens you earn from other Members (for example, after escrow release from bookings) become Eligible Proceeds you may request to withdraw as USDT (Polygon) or EU IBAN after full compliance checks. All users must be 18+, pass KYC/AML, and comply with law. Bookings use escrow. We may suspend, freeze, or terminate for safety, fraud, AML/CTF, or policy violations. The binding legal text follows.
1. Definitions and Interpretation
1.1 Platform / Services means Fuchsia’s websites, apps, features (including Request & Bid and Blind Match), escrow mechanisms, token system, payout rails, communications tools, software, content, and all associated infrastructure.
1.2 Member / User means a natural person with a registered, active account who meets eligibility requirements and has passed required verifications.
1.3 Subscription means time-limited paid access to certain Platform features; subscriptions auto-renew unless canceled.
1.4 Token(s) means fixed-price, internal-use, non-redeemable* units of account usable only
within the Platform for permitted actions (e.g., bids, bookings, upgrades). Tokens have no market
price outside the Platform, are not listed or tradable on exchanges, and
cannot be transferred off-Platform.
*“Non-redeemable” means not redeemable for cash by Fuchsia except solely through Eligible
Proceeds conversion under Section 12.
1.5 Purchased Tokens means Tokens you acquire from Fuchsia (or its payment partners) using your own funds (fiat or crypto). Purchased Tokens are one-way in, non-withdrawable, and for in-Platform use only.
1.6 Received Tokens means Tokens transferred to you by other Members in connection with permitted in-Platform activity (e.g., escrow releases following bookings, successful Request & Bid outcomes, or other authorized transactions).
1.7 Eligible Proceeds means net value associated only with Received Tokens that may, after all compliance checks, be converted at the Fixed Token Price and paid out as USDT (Polygon) or EU IBAN per Section 12. Purchased Tokens never constitute Eligible Proceeds.
1.8 Fixed Token Price means the constant per-Token price designated and displayed within the Platform. It does not float, does not track market conditions, and is used for Token purchases, internal accounting, and conversion of Eligible Proceeds (net of fees).
1.9 Escrow means the Platform’s holding state for Tokens/funds associated with a booking until completion, cancellation, or dispute resolution under Section 13.
1.10 KYC/AML means know-your-customer and anti-money-laundering (and related sanctions and counter-terrorist financing) obligations under Austrian and EU law and, where relevant, other applicable jurisdictions, including identity verification, sanctions screening, transaction monitoring, source-of-funds/wealth checks, ongoing due diligence, and “Travel Rule” requirements.
1.11 Business Account means an account primarily used for trade/professional purposes; consumer-specific protections generally do not apply to Business Accounts.
1.12 Force Majeure means events beyond a party’s reasonable control (e.g., acts of God, war, civil unrest, strikes, power or network failures, blockchain outages, regulatory actions, sanctions, pandemics).
Interpretation. Headings are for convenience; references to law include amendments and successors; “including” means “including without limitation.” If a clause is unlawful or unenforceable, it shall be severed to the minimum extent necessary without affecting the remainder.
2. Eligibility; Account Creation; Representations
2.1 Age & Capacity. You must be at least eighteen (18) years old (or the age of majority where you live, if higher) and have legal capacity to enter into these Terms.
2.2 Sanctions & Restrictions. You warrant you are not located in a jurisdiction subject to comprehensive sanctions and are not listed on sanctions/denied-party lists. We may refuse, suspend, or terminate access where legally or commercially required.
2.3 One Person, One Account. Accounts are personal, non-transferable, and limited to natural persons. You may not create or operate multiple accounts without our prior written consent.
2.4 KYC/AML. You agree to complete KYC/AML at onboarding and upon request. We may require re-verification, enhanced due diligence, proof of address, source-of-funds/wealth, occupation, and other documentation at any time (especially before payouts or where activity triggers risk thresholds). Failure or refusal results in suspension/termination.
2.5 Accuracy; Security. You represent all information you provide is truthful, accurate, and current, and you will promptly update it. You must safeguard credentials and notify us immediately of suspected compromise. You are responsible for all activities under your account.
2.6 Invite-Only Access. We may restrict access to invited users. Unauthorized access attempts may result in permanent bans and legal action.
3. Nature of Services; Prohibited Uses; Off-Platform Settlement
3.1 Matchmaking Only. The Platform facilitates lawful introductions and communications between consenting adults. Fuchsia is not an escorting, prostitution, or adult-content service.
3.2 Strict Prohibitions. The Platform must not be used to advertise, arrange, solicit, or facilitate: sexual services; prostitution; pornographic or explicit content; exploitation or trafficking; illegal goods/services; harassment; threats; defamation; hate speech; doxxing; fraud; scams; unsafe or violent conduct; money-laundering; terrorist financing; sanctions evasion; or any activity violating law, these Terms, or the Policies.
3.3 No Off-Platform Settlement. You may not settle or complete any transaction off-Platform that was initiated through the Platform, particularly to evade fees or escrow. Attempted circumvention is a material breach and may result in immediate suspension/termination, forfeiture under Sections 11 and 18, and reporting to authorities where appropriate.
3.4 Local Law Compliance. You are solely responsible for ensuring your conduct complies with the laws and regulations of your jurisdiction.
4. Subscriptions; Pricing; Trials; Taxes; Cancellation
4.1 Price. Unless otherwise displayed, the monthly Subscription fee is 60 USDT, payable at the spot rate applied at checkout if purchased in other currencies.
4.2 Auto-Renewal. Subscriptions automatically renew each billing cycle until you cancel via account settings or, if purchased through an external store (e.g., Apple/Google), through that store.
4.3 Taxes. You are responsible for all applicable taxes, duties, and surcharges. We may collect taxes where required by law.
4.4 Refunds. Except as mandated by consumer law (see Section 16), Subscription fees are non-refundable once the Subscription term has commenced.
5. Tokens — Legal Characterization; Fixed Price; Restrictions
5.1 Internal Utility Only. Tokens are internal-use credits for permitted actions within the Platform. Tokens are not securities, e-money, stored value, or deposits, and confer no ownership, dividend, or profit rights.
5.2 Fixed Token Price. Tokens carry a Fixed Token Price published in-app. This price does not fluctuate with markets and is used for Token purchases, internal accounting, and conversion of Eligible Proceeds (Section 12).
5.3 No Exchange Trading. Tokens have no market price outside the Platform, are not listed or tradable on exchanges, are not transferable off-Platform, and are not intended for speculation.
5.4 No Yield. Tokens and balances do not bear interest or yield.
5.5 Purchased vs. Received.
(a) Purchased Tokens are for in-Platform use only and are never
withdrawable or convertible to USDT/IBAN.
(b) Received Tokens (i.e., those you receive from other Members following permitted
in-Platform transactions) may, subject to Section 12 and compliance, generate Eligible
Proceeds.
5.6 Expiry/Breakage. Promotional Tokens may include expiry. Dormant accounts may be closed with Token forfeiture as permitted by law (see Section 20).
6. Payments; Accepted Methods; Network Risks; Chargebacks
6.1 Accepted Methods. We may support payment cards, EU payment service providers, PayPal, and USDT (Polygon) as shown in-app. Availability varies by country, risk, and compliance.
6.2 Network Risks (Crypto). You acknowledge blockchain risks (delays, gas fees, chain reorganizations, outages). We do not guarantee instant settlement or network uptime and are not responsible for third-party network failures.
6.3 Chargebacks / Reversals. Unfounded chargebacks or reversals constitute a breach. We may suspend your account, set off amounts owed, recover costs, and terminate.
7. Escrow; Formation; Release; Cancellations
7.1 Formation. A booking is formed only when escrow is funded within the Platform and both parties confirm the terms in-app.
7.2 QR Ticket & Identity Check. At the meeting start, the inviter must display the booking ticket and the guest must scan the QR code in-app. A reasonable visual identity match with the profile (age/appearance consistency) is required. Upon QR validation, the booking is deemed accepted in person.
7.3 End of Platform Responsibility Post-Validation. After the QR validation in 7.2, Fuchsia’s responsibility for the quality or outcome of the date ends. No refunds are granted after QR validation except as explicitly provided in Annex B.
7.4 Release. Escrow releases upon mutual completion confirmation or pursuant to a dispute resolution under Section 13 and Annex B.
7.5 Cancellation & No-Show. Cancellations and no-shows are governed by Annex B, including timing thresholds (e.g., 12 hours prior) and directional release/refund rules.
8. Request & Bid; Blind Match
8.1 Request & Bid. Members may post requests; others may submit offers. An offer does not create a booking until escrow is funded and terms are confirmed.
8.2 Moderation. We may remove or refuse unsafe, unlawful, or non-compliant requests/offers.
8.3 Blind Match. The optional Blind Match feature preserves discretion until both parties consent to reveal. All escrow, conduct, and compliance rules apply.
9. Acceptable Use; Safety; Reports
9.1 Conduct. You must act lawfully, respectfully, and safely. Prohibited behavior includes harassment, threats, fraud, impersonation, spamming, stalking, discrimination, or unsafe meetups.
9.2 Integrity & Security. You may not scrape, crawl, misuse APIs, reverse engineer, inject malware, interfere with Services, or bypass access controls.
9.3 Reporting. Use the in-app tools to report suspicious or unsafe behavior. False or abusive reports may result in sanctions.
9.4 Off-Platform Conduct. We may consider off-Platform conduct that is reasonably connected to Platform use (e.g., a meeting arranged via Fuchsia) when enforcing these Terms.
9.a Trusted Contact & Safe-Word
Trusted Contact. A Member may nominate one trusted contact (phone number and email) in the app.
Safe-Word Trigger. If the Member sends the designated safe-word through the in-app mechanism, the Platform will transmit to the trusted contact: (i) essential booking details; and (ii) the last validated location timestamp associated with QR ticket confirmation.
Privacy & Scope. Disclosures under this feature are limited to safety purposes and recorded in audit logs. The feature is optional and can be updated or revoked by the Member at any time.
10. Privacy; Data Protection; Transparency
10.1 GDPR/DSGVO. We process personal data in accordance with the EU General Data Protection Regulation and Austrian DSGVO. See our Privacy Notice for purposes, legal bases, retention, rights, and contacts.
10.2 Security. We implement appropriate technical and organizational measures, but no system is perfectly secure. You acknowledge residual risk.
10.3 Recommender Systems. We may use algorithms to recommend or rank profiles and content. Accuracy is not guaranteed; you may adjust certain settings where available.
10.4 Lawful Disclosures. We may disclose information to competent authorities or third parties where required by law or to enforce these Terms and protect Users.
11. Token Conversions; “Earned-Only” Withdrawal Rule
11.1 Purchased Tokens — One-Way In. Purchased Tokens are not withdrawable or convertible to USDT or fiat in any form. They are solely for in-Platform use.
11.2 Received Tokens — Eligible Proceeds. Only Received Tokens may be converted into Eligible Proceeds at the Fixed Token Price, net of fees, after successful completion of all compliance checks.
11.3 Price Basis. Conversions use the Fixed Token Price published in-app (not market rates) and are unaffected by crypto price movements.
11.4 Outputs. Subject to availability and compliance, Eligible Proceeds may be paid out
as:
(a) USDT (Polygon) to a wallet you control (subject to address screening and Travel Rule);
or
(b) EU IBAN to an account in your name within the EEA/SEPA. We may require proof of
ownership and beneficiary KYC.
11.5 Fees; Thresholds; Velocity. Conversions/payouts are subject to Platform fees, network/SEPA fees, minimum thresholds, cooldown/holding periods, rolling limits, and velocity controls.
11.6 No Third-Party Payouts. We do not process payouts to third parties, mixers, tumblers, privacy pools, or sanctioned addresses.
11.7 Clawback & Set-Off. We may withhold, reverse, or claw back Eligible Proceeds and set off against any of your balances if the underlying transaction is disputed, fraudulent, reversed, or in breach of these Terms.
12. AML/CTF, Sanctions, and Compliance Program
12.1 Program. We maintain a risk-based AML/CTF program consistent with Austrian/EU law (including AMLD), and, where applicable, other regimes. The program includes policies, MLRO oversight, staff training, screening, monitoring, and record-keeping.
12.2 Due Diligence. We conduct CDD and, where risk indicates, EDD, including but not limited to ID/liveness checks, proof of address, PEP/adverse media screening, source-of-funds/wealth.
12.3 Monitoring. We monitor transactions for structuring, layering, sanctions evasion, unusual patterns, or collusion (e.g., cycling Purchased Tokens to simulate earnings).
12.4 Restrictions. We may geoblock jurisdictions, refuse high-risk users, and limit features.
12.5 Freezes & Reporting. We may freeze balances, delay payouts, or cancel conversions, and file suspicious activity reports with competent authorities. We do not disclose SAR filings.
12.6 Travel Rule. You consent to the transmission of originator/beneficiary information to/from obliged entities and VASPs for crypto transfers where required.
12.7 One-Way Flow. Only Received Tokens may flow out of the Platform as Eligible Proceeds. Purchased Tokens are strictly one-way in.
13. Disputes Between Members; Escrow Decisions
13.1 Window. You must report booking disputes within 72 hours of the relevant event or as otherwise specified in the Escrow Policy.
13.2 Evidence. We may request documentary evidence (e.g., chat logs, confirmations, media). You must cooperate promptly and in good faith.
13.3 Decision. We will make a good-faith determination regarding escrow release, partial release, or forfeiture. Our internal decision is binding within the Platform (statutory consumer rights remain unaffected where mandatory).
13.4 Abuse. Bad-faith or abusive dispute behavior is a material breach and may trigger sanctions under Section 18.
14. Intellectual Property; Licenses; Takedowns
14.1 Ownership. The Platform, its content, software, and branding are owned by Fuchsia or its licensors and protected by intellectual property laws.
14.2 Your Content. You retain ownership of content you submit. You grant Fuchsia a worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, publish, display, transmit, and otherwise use such content to operate and improve the Platform, enforce these Terms, and comply with legal obligations.
14.3 Takedowns. We may remove content alleged to be unlawful, infringing, or unsafe and will process lawful takedown notices. Repeat infringers may be terminated.
15. Platform License to You; Restrictions
15.1 License. Subject to your compliance with these Terms, Fuchsia grants you a personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Platform for its intended purposes.
15.2 Restrictions. You may not copy, modify, distribute, reverse engineer, or create derivative works of the Platform or content except as expressly permitted by these Terms or applicable law.
16. EU/UK Consumer Rights; Cooling-Off
16.1 Cooling-Off. If you are an EU/UK consumer, you may have a 14-day right to withdraw from a new Subscription purchase. If you request or begin service during this period, we may retain a pro-rata amount, and your right may end for fully performed services.
16.2 Tokens. Token purchases delivered immediately for digital use are generally non-refundable under applicable exemptions.
16.3 ODR. EU consumers may use the EU Online Dispute Resolution platform. Participation is as required by law.
17. Warranties; Disclaimers; Member Risk
17.1 No Routine Criminal Checks. Except for identity/sanctions verification, we do not routinely conduct criminal background checks. Exercise caution in interactions.
17.2 No Guarantees. We do not guarantee matches, outcomes, earnings, Platform uptime, or accuracy of recommendations or content.
17.3 AS IS / AS AVAILABLE. The Platform is provided “as is” and “as available,” without warranties of any kind, express or implied, to the maximum extent permitted by law (including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or quiet enjoyment).
18. Enforcement; Suspension; Termination; Forfeiture
18.1 Triggers. We may suspend, restrict, or terminate your account, with or without notice, for suspected or actual fraud, AML/CTF concerns, sanctions matches, legal requests, policy violations, security risks, chargeback abuse, or failure to cooperate.
18.2 Effects. Upon termination: (i) access ceases; (ii) Purchased Tokens are forfeited; (iii) Eligible Proceeds and escrow may be withheld pending investigations; (iv) unresolved disputes may result in escrow forfeiture.
18.3 Survival. Sections 5–6, 11–13, 15–19, and 21–24 survive termination.
19. Limitation of Liability; Indemnity
19.1 Cap. To the maximum extent permitted by law, Fuchsia’s total aggregate liability to you for any claims arising out of or related to these Terms or the Platform is limited to the greater of EUR 100 or the total Subscription fees you paid to Fuchsia in the six (6) months preceding the event giving rise to liability.
19.2 Exclusions. We are not liable for indirect, incidental, consequential, punitive, or special damages; lost profits; loss of data; reputational harm; or third-party acts or omissions.
19.3 Indemnity. You agree to indemnify, defend, and hold harmless Fuchsia and its officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your unlawful conduct, your content, or your misuse of the Platform.
19.4 Mandatory Rights. Nothing excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law (e.g., wilful misconduct). Mandatory consumer rights remain unaffected.
20. Dormant & Deceased Accounts; Unclaimed Property
20.1 Dormancy. Accounts with no login or transactional activity for 365 days may be deemed dormant. After reasonable notice, we may close dormant accounts, subject to applicable law.
20.2 Unclaimed Property. Where required by law, unclaimed balances are handled under applicable escheat/unclaimed property regimes. Purchased Tokens generally lapse/forfeit upon closure.
20.3 Deceased Users. Upon documented notice, we will process account closure in accordance with law. Tokens generally do not convert into cash claims unless required by mandatory law.
21. Changes to the Platform; Force Majeure
21.1 Service Changes. We may modify, suspend, or discontinue any feature without liability.
21.2 Force Majeure. We are not liable for delay or failure caused by Force Majeure, including blockchain/network outages.
22. Notices; Electronic Communications
22.1 Electronic Delivery. You consent to receive all notices electronically via in-app messaging or the contact information you provide. Notices are deemed delivered when sent.
22.2 Accuracy. You must maintain accurate contact details.
23. Governing Law; Venue; Dispute Resolution
23.1 EEA/UK/CH. If you reside in the EEA, UK, or Switzerland: these Terms are governed by the laws of Austria (conflict rules excluded), without prejudice to mandatory consumer protections of your habitual residence. Venue for Business Accounts is the competent courts of Vienna, Austria. EU consumers may pursue claims in their local courts where permitted and may use the EU ODR platform.
23.2 Rest of World (Including U.S.). If you reside outside the EEA/UK/CH:
(a) Informal Resolution. Before filing, you must send a written notice of dispute and
attempt informal resolution for 60 days.
(b) Arbitration. Except for (i) small claims; (ii) injunctive relief for IP; or (iii)
individual claims of sexual assault/harassment related to Platform use, disputes shall be resolved by
binding arbitration on an individual basis under the rules of AAA or
JAMS (as applicable), with venue and seat to be designated in our notice of
arbitration.
(c) Class Action/Jury Waiver. You waive class/collective actions and jury trials.
(d) Opt-Out. You may opt out of arbitration within 30 days of account
creation by sending a dated notice via in-app support with sufficient identifying information.
(e) Governing Law. Substantive law of the venue designated in the arbitration notice
applies, without conflict rules.
23.3 Prevailing Party Fees. The arbitrator may award prevailing party fees where permitted by law.
24. Miscellaneous
24.1 Entire Agreement. These Terms and the Policies constitute the entire agreement between you and Fuchsia regarding the Platform and supersede prior understandings.
24.2 Severability. If any provision is held invalid, the remainder remains enforceable.
24.3 No Waiver. Failure to enforce any provision is not a waiver.
24.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or asset transfer.
24.5 Language. These Terms are in English. Translations are for convenience only; English controls.
24.6 Contact. Until full corporate details are published (legal name, registered address, contact email), all inquiries, notices, and complaints must be submitted via in-app support.
Annex A — Token, Conversion, and Payout Specification
A1. Fixed Token Price. Tokens carry a Fixed Token Price displayed in-app. The Fixed Token Price is constant (subject to notice of change prospectively) and does not track crypto markets. The Fixed Token Price applies to Token purchases, internal calculations, and conversion of Eligible Proceeds.
A2. Purchased Tokens (One-Way In). Purchased Tokens are an internal, limited license: (i) non-withdrawable; (ii) non-convertible to USDT/IBAN; (iii) usable only in-Platform. Unused Purchased Tokens are forfeited upon termination or dormancy, except where mandatory law provides otherwise.
A3. Received Tokens (Eligible Proceeds). Only Tokens transferred to you by other Members for permitted in-Platform transactions (e.g., successful bookings) may generate Eligible Proceeds. After compliance checks, you may request payout of Eligible Proceeds as USDT (Polygon) or EU IBAN at the Fixed Token Price less applicable fees.
A4. Fees; Thresholds; Limits. Conversion fees (percentage/fixed) and network/SEPA fees apply. Minimum payout thresholds and rolling/velocity limits may be imposed. We may apply anti-fraud holding periods.
A5. Beneficiary Rules; Travel Rule. Crypto payouts require a self-hosted or custodial wallet you control. We screen addresses and may refuse risky wallets. IBAN payouts must be to an account in your name within SEPA. You consent to provide and receive Travel Rule data where required.
A6. Prohibitions. No payouts to mixers, tumblers, privacy pools, sanctioned addresses, or third parties. No structuring to evade limits or KYC.
A7. Clawback; Set-Off. We may reverse or offset Eligible Proceeds associated with disputes, chargebacks, fraud, or Terms breaches.
Annex B — Booking, Escrow, Cancellation, and Disputes
B1. Formation. A booking exists only when escrow is funded and terms are confirmed in-app.
B2. Check-In & Acceptance. At the meeting, the inviter shows the in-app ticket and the guest scans the QR code. Provided there is a reasonable visual identity match with the profile, QR validation constitutes in-person acceptance.
B3. General Rule Post-Validation. After QR validation under B2, Fuchsia is a matchmaking facilitator only and does not assume responsibility for the quality or quantity of the date. No refunds are available after this step, except in the limited cases set out below.
B4. Mutual Cancellation (≥ 12h Prior). If both parties cancel the booking at least 12 hours before the scheduled start time via the in-app booking management, the escrowed Tokens are returned to the paying (initiating) user’s internal wallet.
B5. Guest No-Show. If the invited guest does not attend at the scheduled time/location, the escrowed amount is refunded to the inviter’s internal wallet after verification.
B6. Inviter (Host) No-Show. If the inviter does not attend at the scheduled time/location, the escrowed amount is released to the guest’s internal wallet after verification.
B7. Other Cases. Outside B4–B6, and once QR validation has occurred, no refund is due. Disputes must follow B8–B10.
B8. Dispute Window. A party must open a dispute within 72 hours of the relevant event. Late submissions may be declined.
B9. Evidence. Fuchsia may review on-platform signals (chat logs, confirmations, check-in/QR records) and any reasonable corroboration provided by the parties.
B10. Decision Standard. Fuchsia will make a good-faith internal determination to release, split, or return escrow. The decision is binding within the Platform (mandatory statutory consumer rights remain unaffected where applicable).
B11. Tokens & Withdrawals. Refunds described above return Tokens to the internal wallet. As stated in §§5 and 11, Purchased Tokens are one-way in and are not withdrawable; only Received Tokens may generate Eligible Proceeds for USDT/IBAN payout after compliance.
Annex C — AML/CTF & Sanctions Program (Summary)
C1. Obligations. We operate a risk-based AML/CTF program compliant with Austrian/EU law.
C2. KYC/KYB. We conduct identity verification (including biometrics/liveness), proof of address, and, where applicable, beneficial ownership/KYB.
C3. Screening. We screen for PEP/sanctions/adverse media at onboarding and on a continuous basis.
C4. Monitoring & Reporting. We monitor transactions and file suspicious activity reports where required. We may freeze accounts/balances and delay or cancel payouts.
C5. Travel Rule. We exchange required originator/beneficiary information with obliged entities and VASPs for crypto transfers.
C6. Prohibited Jurisdictions/Parties. We may refuse service to certain jurisdictions, sanctioned individuals, or flagged wallets.
Annex D — Prohibited Content & Conduct (Illustrative, Not Exhaustive)
D1. Content. Pornographic/explicit content; sexual services; exploitation; trafficking; hate speech; threats; doxxing; incitement to violence; disinformation causing harm; malware; illegal goods/services; IP infringement; unauthorized images or recordings; any content harmful to User safety or Platform integrity.
D2. Conduct. Harassment; fraud; impersonation; stalking; unsafe meetups; scams; coercion; discriminatory behavior; attempts to solicit off-Platform settlement; collusion to launder funds or simulate earnings; misuse of AI/deepfakes for deception.
D3. Integrity. Scraping; automated bots; bypassing access controls; reverse engineering; exploiting vulnerabilities; interfering with the Platform.
Annex E — Refunds, Cooling-Off, and Local Variations
E1. Subscriptions. Subscriptions are non-refundable once commenced, subject to EU/UK cooling-off rights (14 days). If service begins during the cooling-off period, we may retain a pro-rata amount; fully performed services may eliminate the right.
E2. Tokens. All Token purchases are final and non-refundable once delivered for digital use. Purchased Tokens are not withdrawable.
E3. Local Variations. Certain jurisdictions provide additional protections (e.g., small-claims access, special cancellation rules). Where mandatory law affords greater protection, that law prevails.
E4. Chargebacks. Unjustified chargebacks are a material breach and may result in suspension, set-off, recovery of fees, and termination.
Annex F — Contact; Complaints; Company Details
F1. Contact. Until formal company details are published (legal entity name, registered address, legal contact email), all notices, complaints, data rights requests, and inquiries must be submitted through in-app support.
F2. Complaints. We aim to address complaints promptly. EU consumers may escalate via the EU Online Dispute Resolution platform where applicable.
IMPORTANT PLAIN-LANGUAGE REMINDER (Non-Binding)
- Only Tokens you receive from other Members (earned via escrow releases or permitted Platform actions) can be withdrawn as USDT (Polygon) or EU IBAN after compliance checks.
- Tokens you purchase yourself can never be withdrawn.
- The Token price is fixed inside the Platform and is used for conversions; Tokens are not tradable on exchanges or outside the Platform.