Privacy Policy

Effective Date: 28.08.2025
This Privacy Policy explains how Fuchsia (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you access or use our platform, website(s), application(s), products, and services (the “Platform”). We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Austrian and EU data protection laws.

Plain-English Summary (non-binding): We collect only the data needed to operate and secure the Platform, like your profile details, ID for verification, and communication records. We use strong server-side encryption to protect your data at rest and in transit, but we do not provide end-to-end encryption. This means our team may access your data when necessary for support, fraud checks, and compliance. We do not sell your data to third parties.

1) Data Controller

The data controller for your personal data is:
### Fuchsia FlexCo GmbH
### Registered Office Address, Vienna, Austria
Email: ### [email protected]

2) Data We Collect

Identity Data: Name, date of birth, photo ID, and verification details for KYC/AML compliance.
Contact Data: Email, phone number, and communication preferences.
Profile Data: Profile bio, preferences, booking history, feedback, and ratings.
Financial Data: Payment and withdrawal details (e.g., USDT wallet address, IBAN, transaction history).
Technical Data: IP address, browser type, device information, and session logs for security.
Communication Data: Messages and interactions through the Platform.
Compliance Data: Records required under legal obligations such as anti-money laundering (AML) and sanctions screening.

3) How We Use Your Data

To create and manage your account.
To verify your identity and prevent fraud or illegal activity.
To process payments, escrow transactions, and withdrawals.
To provide support and resolve disputes.
To improve and secure the Platform.
To comply with legal and regulatory obligations.
To send service updates, security alerts, and required notifications.

4) Data Security

We use server-side encryption for data at rest and SSL/TLS for data in transit. While these measures protect against unauthorized access, we do not use end-to-end encryption. This allows our support and compliance teams to access your data when necessary for security, fraud prevention, or legal reasons. Despite our efforts, no system is 100% secure, and we cannot guarantee absolute data security.

5) Legal Bases for Processing

We process your personal data based on:

Contract: To provide the Platform and its services.
Legal Obligations: For KYC/AML compliance, tax, and regulatory requirements.
Legitimate Interests: For security, fraud detection, and improving the Platform.
Consent: For optional features, such as marketing communications.

6) Data Sharing

We do not sell your data. We share data only when necessary, including:

Payment Processors: For subscription, token purchases, and payouts.
Verification Providers: For identity and AML screening.
Legal Authorities: When required by law or for fraud prevention.
Service Providers: For hosting, analytics, and support infrastructure, under strict data processing agreements.

7) Data Retention

We retain data only as long as necessary to provide services, comply with legal obligations, or resolve disputes:

KYC/AML and transaction data: Minimum of 5 years as required by Austrian and EU regulations.
Profile and communication data: Until account deletion or inactivity beyond the retention period.
Technical logs: Typically 12 months for security purposes.

8) Your Rights

Under GDPR and Austrian law, you have the right to:

Access, correct, or delete your personal data.
Request a copy of your data (data portability).
Withdraw consent for optional features at any time.
Object to certain processing activities, such as direct marketing.
Lodge a complaint with the Austrian Data Protection Authority (DSB) or your local supervisory authority.

9) Cookies & Tracking

We use essential cookies to operate the Platform and optional analytics cookies (with consent) to improve performance. Details are available in our Cookie Policy.

10) International Transfers

If your data is transferred outside the EU/EEA (e.g., for hosting or processing), we ensure adequate safeguards such as EU Standard Contractual Clauses or equivalent legal frameworks.

11) Children's Data

The Platform is strictly for users aged 18 and older. We do not knowingly collect or process data from minors. Accounts found to belong to underage individuals will be terminated and data deleted.

12) Changes to This Policy

We may update this Privacy Policy to reflect changes in laws, our services, or data processing practices. Significant updates will be notified via the Platform or by email. Continued use after updates constitutes acceptance.

13) Contact Us

For questions, concerns, or to exercise your rights, please contact us via the in-app support or by email:
Email: ### [email protected]
Postal: ### Fuchsia FlexCo GmbH, ### Address, Vienna, Austria