Privacy Policy

Effective Date: 28.08.2025
This Privacy Policy explains how Fuchsia (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you access or use our platform, website(s), application(s), products, and services (the “Platform”). We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Austrian and EU data protection laws.

1) Data Controller

The data controller for your personal data is:
Knightify FlexCo
kelsenstraße 5 1030, Vienna, Austria
Email: [email protected]

2) Data We Collect

• Identity Data: Name, date of birth, photo ID, and verification details for KYC/AML compliance.
• Contact Data: Email, phone number, and communication preferences.
• Profile Data: Profile bio, preferences, booking history, feedback, and ratings.
• Media & Content Data: Photos, videos, and other content you upload to your profile or share through the Platform, including technical metadata (such as file type, size, timestamps) and the results of automated content checks (e.g., flags for policy or law violations).
• Financial & Wallet Data: Billing and payout details (e.g. IBAN, transaction references), and limited wallet identifiers you provide for crypto payments or withdrawals (such as a USDT-compatible wallet address or on-chain transaction IDs). We do not store your private keys. The Platform itself does not run on blockchain; cryptocurrencies are used only as external payment and payout methods via third-party providers.
• Technical Data: IP address, browser type, device information, and session logs for security.
• Communication Data: Messages and interactions through the Platform.
• Compliance Data: Records required under legal obligations such as anti-money laundering (AML) and sanctions screening.

3) How We Use Your Data

• To create and manage your account.
• To verify your identity and prevent fraud or illegal activity.
• To process payments, escrow transactions, and withdrawals.
• To process cryptocurrency payments and payouts through regulated payment service providers or Virtual Asset Service Providers (VASPs). We only receive limited information such as your wallet identifier and transaction references; we do not control your wallet or store private keys.
• To provide support and resolve disputes.
• To automatically review uploaded photos, videos, and other media using content moderation tools in order to detect and block illegal, unsafe, or policy-violating content (for example nudity involving minors, exploitation, or extreme violence).
• To automatically scan and analyze on-Platform messages, booking details, and profile content using safety and fraud-detection systems (including AI-based tools) to detect and prevent fraud, harassment, solicitation of illegal services, and other violations of our Terms and Community Guidelines. This processing is carried out strictly for safety, security, and compliance purposes and is a condition of using the Platform.
• To improve and secure the Platform.
• To comply with legal and regulatory obligations.
• To send service updates, security alerts, and required notifications.

4) Data Security

We use server-side encryption for data (messages and sensetive information) at rest and SSL/TLS for data in transit. While these measures protect against unauthorized access, we do not use end-to-end encryption. This allows our support and compliance teams to access your data when necessary for security, fraud prevention, or legal reasons. Despite our efforts, no system is 100% secure, and we cannot guarantee absolute data security.

5) Legal Bases for Processing

We process your personal data based on:

• Contract: To provide the Platform and its services.
• Legal Obligations: For KYC/AML compliance, tax, and regulatory requirements, including obligations to prevent illegal content and abuse.
• Legitimate Interests: For security, fraud detection, content review and moderation, protecting users from abuse, and improving the Platform. We balance these interests against your fundamental rights and freedoms.
• Consent: For optional features, such as marketing communications.

6) Data Sharing

We do not sell your data. We share data only when necessary, including:

• Payment Processors: For subscription, token purchases, and payouts.
• Verification Providers: For identity and AML screening.
• Content Moderation Providers: To automatically analyze uploaded photos, videos, and other media for illegal, harmful, or policy-violating content. These providers act as data processors under strict data protection agreements and do not use your media for their own purposes.
• Legal Authorities: When required by law or for fraud prevention.
• Service Providers: For hosting, analytics, and support infrastructure, under strict data processing agreements.

7) Data Retention

We retain data only as long as necessary to provide services, comply with legal obligations, or resolve disputes:

• KYC/AML and transaction data: Minimum of 5 years as required by Austrian and EU regulations.
• Profile and communication data: Until account deletion or inactivity beyond the retention period.
• Technical logs: Typically 12 months for security purposes.

8) Your Rights

Under GDPR and Austrian law, you have the right to:

• Access, correct, or delete your personal data.
• Request a copy of your data (data portability).
• Withdraw consent for optional features at any time.
• Object to certain processing activities, such as direct marketing.
• Lodge a complaint with the Austrian Data Protection Authority (DSB) or your local supervisory authority.

9) Cookies & Tracking

We use essential cookies to operate the Platform and optional analytics cookies (with consent) to improve performance. Details are available in our Cookie Policy.

10) International Transfers

If your data is transferred outside the EU/EEA (e.g., for hosting, support, or content moderation services), we ensure adequate safeguards such as EU Standard Contractual Clauses or equivalent legal frameworks. Our external service providers are bound by data processing agreements and may only process your data on our instructions and for the purposes described in this Privacy Policy.

11) Children's Data

The Platform is strictly for users aged 18 and older. We do not knowingly collect or process data from minors. Accounts found to belong to underage individuals will be terminated and data deleted.

12) Safety Monitoring & Automated Analysis

For the safety of our community, and to enforce our Terms (including the prohibition of illegal services), you consent to the automated scanning and analysis of on-Platform messages, booking details, profile information, and media by our safety and fraud-detection systems (including AI algorithms). This processing is strictly for safety, abuse-prevention, and legal compliance purposes, is not used for marketing, and is a condition of using the Platform.

When you upload photos, videos, or other media, we may automatically analyze this content using internal tools and trusted third-party content moderation providers to detect illegal, unsafe, or policy-violating material (for example sexual content involving minors, exploitation, or extreme violence). These providers act as data processors under strict agreements and may not use your content for their own purposes.

Automated checks may result in your content being blocked, removed, or flagged for manual review. They do not involve automated decisions that produce legal or similarly significant effects for you without the possibility of human review. If you believe your content or account was restricted in error, you can contact our support team through the in-app support channel to request a review.

13) Changes to This Policy

We may update this Privacy Policy to reflect changes in laws, our services, or data processing practices. Significant updates will be notified via the Platform or by email. Continued use after updates constitutes acceptance.

14) Contact Us

For questions, concerns, or to exercise your rights, please contact us via the in-app support or by email:
Email:[email protected]

15) Crypto Payments and Off-Chain Tokens

The Fuchsia Platform itself does not run on blockchain, and our internal Tokens are not cryptocurrency or blockchain assets. Internal Tokens are off-chain digital credits recorded only in our own systems and used inside the Platform for bookings and related features.

Where you choose to pay or receive payouts in cryptocurrency (for example, USDT), those transfers are executed by regulated third-party payment or crypto-asset service providers (VASPs). We receive limited information such as wallet identifiers and transaction references for compliance and reconciliation, but we do not store or have access to your private keys and we do not control your external wallet.

On-chain data (such as transaction hashes and public addresses) may also be visible on public blockchains, which are operated by third parties outside our control. Please review the privacy policies of any wallet, exchange, or payment provider you use in connection with the Platform.